The transactions involving Bitcoin, Ethereum, Stellar, Litecoin, Monero, Tether, USD Coin, Dai, Advcash, Payeer, and Perfect Money normally are fulfilled in automatic mode, i.e. instantly.
Pay attention to the peculiarities of exchange in certain directions:
— Payments from Perfect Money may be put on hold by Perfect Money’s fraud prevention system. In such cases, payments take up to 24 hours to be processed.
— Transfers from Bitcoin, Ethereum, Stellar, Litecoin, Monero, Tether, USD Coin, and Dai accounts performed within 20 minutes from the moment of creating the order are fulfilled in automatic mode upon receiving the required number of confirmations (blocks created after the transaction was included in a block). The required number of confirmations for each cryptocurrency is indicated in the order creation form. If the payment takes longer (some exchanges and wallets actually process the transactions much later than they accept the transfers), then upon receiving the confirmation that the transfer has been sent, you need to reach our support team with a request to restore the order.
— Transfers to Bitcoin, Ethereum, Stellar, Litecoin, Monero, Tether, USD Coin, and Dai accounts are processed instantly, with an optimal transaction fee as of that moment the transfer is performed (the transaction should be included in a block within 30 minutes). However, in rare cases, because of a sharp increase in the number of transaction in the blockchain, including the transaction in a block might take more time. As we do not possess the technical capability to modify parameters of performed transfers, there is no point in contacting the support team for such requests.
— If the actual amount received differs from the amount indicated in the order, the order will be processed by an operator during our working hours.